Política de envío

📦 LUVANDOR Shipping Policy

At LUVANDOR, we're committed to getting your favorite items to you quickly and safely — wherever you are in the world. Below is everything you need to know about how we ship your order.

🚚 1. Order Processing Time

  • Standard Processing: Orders are processed and prepared for shipment within 1–3 business days after payment is confirmed.
  • Weekends & Holidays: Orders placed on weekends or public holidays will begin processing on the next business day.
  • Peak Periods: During high-volume sales events (e.g., Black Friday, Cyber Monday) or inventory audits, processing may take slightly longer. Any delays will be announced on our website or communicated via email.
💡 Total Delivery Estimate: Processing (1–3 business days) + Standard Shipping (5–10 business days) = your order typically arrives within 6–13 business days after purchase.

🌍 2. Shipping Coverage

We ship worldwide to most countries and regions. If your delivery address is in a remote area or a region with shipping restrictions, we will contact you by email before shipping.

💰 3. Shipping Rates

Shipping fees are calculated based on your order subtotal:
Table

Order Subtotal Shipping Fee
Less than $30.00 USD $4.99 USD (Standard Shipping)
$30.00 USD or more 🎉 FREE Standard Shipping

⏱️ 4. Estimated Delivery Time (Standard Shipping)

Delivery time is counted from the date your package is first scanned by the carrier (i.e., the shipping date — not the order date).
  • Standard Shipping: 5–10 business days, depending on destination and customs clearance speed.
⚠️ Please note: Delivery estimates are for reference only. LUVANDOR is not responsible for delays caused by customs inspections, extreme weather, remote-area transit, or other circumstances beyond the carrier's control.

📦 5. Order Tracking

  • Tracking Number: Once your order ships, you'll receive an email from service@luvandor.shop with your tracking number and a direct tracking link.
  • Tracking Updates: Carrier scanning information may take 24–48 hours to appear after shipment. If your tracking shows no updates after 5 business days, please contact us.
  • How to Track: Simply click the link in your shipping confirmation email at any time.

🛃 6. Customs, Duties & Taxes

  • All orders are shipped from our overseas warehouses, so your package may be subject to customs inspection upon arrival.
  • Any import duties, taxes, or customs fees charged by the destination country are the responsibility of the recipient, as these are levied by local customs authorities, not LUVANDOR.
  • We are unable to mark orders as "gifts" or declare a lower value, as this violates customs regulations.

📬 7. Shipping Address & Order Changes

  • Please double-check your shipping address at checkout. Address changes cannot be guaranteed once an order has been processed or shipped.
  • If you notice an error, contact us immediately at service@luvandor.shop — we'll do our best to help before dispatch.
  • Packages returned to us due to an incorrect or incomplete address may require a re-shipping fee.

🔍 8. Lost or Damaged Packages

  • If your tracking shows "Delivered" but you haven't received the package, please check with neighbors, family members, and your local carrier or post office first.
  • If your package appears lost in transit (no tracking updates for 15+ business days after shipping), or arrives damaged, contact us within 7 days and we will investigate with the carrier and arrange a replacement or refund as appropriate.

📞 9. Contact Us

Questions about your order or this shipping policy? We're happy to help:
  • Email: service@luvandor.shop
  • We typically respond within 24–48 hours (business days).